ticket field permissions (grey out in Form A and Editable in Form B
AnsweredMy scenario:
Team, A form makes a decision in a field type. Team A submit as open and the ticket goes to Team B in a different form and brand. Team A Field type populates in Team B form.
Team B enters a different Field Type and sends it back to Team A. Both Team A and Team B Field Types appear in Teams A Form.
I need Team B Field Type to be greyed out in Teams A form only. Any ideas?
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an internal app can do this pretty easily.
If group_id == X, enable field, disable another
if group_id == Y, disable field, enable the other
group_id could be form_id or brand_id, pretty easily
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Excellent! This is what I am looking to do.
Do you know the name of the internal app?
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Hi Steven, I think McCabe meant that you could build a custom internal app. There isn't a public app that does what you need it to.
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@...,
Anna is correct; this would be a custom private app to do this
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