Where to configure fields which are common to sub-domain ?

3 Comments

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Sushant! Could you clarify with some more detail about what type of fields you're looking to add here? In Zendesk, we have Ticket Fields, User Fields, and Organization Fields. If you could provide additional information on your use-case, that would help as well!

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  • Sushant Patade

    Hi Greg,

     Thanks for quick response !

     1. We need to configure few fields which are common for our sub-domain. So as you replied, we don't want to configure over Ticket or User or Organization because a sub-domain can have multiple tickets or Users or even Organization.

    So is there any single place where we can configure or store field values which is common for a sub-domain.

     

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  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Sushant, It sounds like you could benefit from Custom Objects in our Sunshine product. This allows to create what is effectively a database of custom data that you can connect to the rest of your Zendesk products.

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