Keyboard overflows submit button at Request screen - Support SDK for iOS

3 Comments

  • Greg Katechis
    Zendesk Developer Support Team

    Hi Javier! I just tried reproducing this in the Cocoapod sample app located here and I was not able to reproduce this issue, either in Simulator or on my iPhone. Both were tested in iOS 14.3 and our iOS SDK 5.2.0. Would you mind trying it in our sample app and see if you have the same result? 

    If you are using the API providers instead of our own UI, I could take a look at your config functions to see if there is anything obvious that I can spot; just include that in your reply!

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  • Javier T

    Hi Greg, thanks for your reply!

    I tested the Cocoapod sample from the repo you mentioned and I was able to reproduce the issue. My bad for not giving you steps to reproduce it, those are:

    1 - Tap to "Ticket list" button located in the main screen

    2 - Tap to "Start a conversation" button w/i "My tickets"

    3 - Tap the attachment icon to open the gallery modal

    4 - Expand the modal by tapping the "Library" button located at the left side of the Camera preview (scroll to the left in case you don't see it)

    5 - Select a picture.

    After this, the modal will automatically dismiss and then the keyboard will appear overflowing the submission area.

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  • Greg Katechis
    Zendesk Developer Support Team

    Hi Javier, I am so sorry for the delay...I thought I had responded! When I ran through your repro steps back in January, I wasn't able to reproduce and I just tried again and still was not able to. If you're still seeing this issue, can you ensure that you're testing on the latest version of the SDK and iOS?

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