Guide Customizations not retained on Validation Errors

6 Comments

  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Hi Joe M, can you share the public URL of your HC, so I can figure out why it's happening? But first set your working theme live.

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  • Mastriano, Joseph

    Hi Ifra,

    Here is the public URL of our HC in our Sandbox Environment

    https://nysedop1617910050.zendesk.com/hc/en-us

    If you go to top right and click submit a request and select the "ATT" ticket form it will bring you to the ticket form for which I provided the example.

    Anything else let me know, thanks!

    Joe

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  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    @Joe, first, you need to move your jQuery code outside of the JS code. Pick the jQuery code from the current position and put that at the end of DOM's last bracket.

    See how  I did:

    Try this and do let me know if it works or not.

     

    Thanks

     

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  • Mastriano, Joseph

    Hi Ifra, no luck with this either.  I added the code outside the function below where you stated, tested and it does not run through the code now even when the page loads. 

    document.addEventListener('DOMContentLoaded', function() {

    });
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  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Hi Joe, please revert because as previously, this time the code is without DOM function see in the below image, you have removed the DOM function as well.

     

    move this code under the DOM where it is before but don't add - 

    $(document).ready(function (){

     

    }

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  • Mastriano, Joseph

    Okay, I put it back the way you indicated.  Still does not work.

    Joe

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