Ability to publish a hidden article

5 Comments

  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    @Niels Norg, you can hide that specific article by checking the article ID using the condition and use only a direct link for your users. I hope,  it could help.

     

    Thanks

     

     

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  • Niels Norg

    Thanks for your quick response @.... But I don`t really understand what you mean. Can you explain in more detail what you mean?
    Cause I can find the article ID, but the only way for me to make an article visible for a specific group end-users is to use user segments. But as I`ve stated, this is not an option for us.

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  • Nikki

    Ifra Saqlain

    I also am interested in a bit further explanation by what you mean here.

     

    Also - I'm curious if we can have the hidden article still be used in AnswerBot and have those direct links work? In other words, I don't want someone public to stumble onto our Guide and be able to search all of our articles, but if someone is writing in, then I want to be able to show them relevant articles (either via AnswerBot or via direct reply from agent) and let them view it.

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  • Nikki

    Niels Norg

     

    Actually, it looks like this might be the solution that Ifra is referring to (although it's more complex than I personally want to get into):
    https://support.zendesk.com/hc/en-us/articles/4408845769882-Selectively-hiding-Help-Center-components-using-Curlybars

     

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  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Yes, I was talking about this idea but as you said every day you have new customers, so It won't work in this case :)

    Thanks

    Ifra

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