Pros and cons of screenshots in help articles?



  • Ronja Sindek

    Hi Sally, We notice it very much with our customers that they like to use screenshots. And even if a button looks a little different after an update, the screenshot usually still helps in context.

  • Sally Anne Dishong

    Thanks for your feedback, Ronja! I'm considering using more focused screenshots for the specific changes, as you mention, of a button for example, so that we limit the amount of text that is included in English on the screenshots.


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