"Display Unsafe Content" - who does the warning under the toggle apply to?



  • Giuseppe
    Zendesk Customer Care

    Hi Kat,

    Here's a reference article that describes this functionality in detail - Allowing unsafe HTML in Help Center articles

    In a nutshell, there are safe HTML tags and attributes that are allowed to be put in your articles by default. Other tags and attributes that are outside of those in the list are considered "unsafe". This functionality is designed to protect your end-users who will be browsing through your articles and what it does is to prevent these elements to be sent to the browser of your end-users and executed when opening your articles. 

    To answer your question, the warning applies to the editors who might accidentally insert unsafe HTML tags/use unsafe HTML attributes to your articles. This is a default web development standard for security across sites.

    If you are sure that the elements that you are adding are safe/won't cause any security issues, then you may enable this option and proceed. Here's an example scenario where an editor will need to enable this option - Why are videos not displaying in Help Center?

    What's important is to make sure that the elements you are adding are safe (check the links/sources, review your code, etc.).



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