I just finished both training guides: "On-Demand: Migrate to Agent Workspace (for agents)" and "On-Demand: The Zendesk Agent Workspace, I" but it is not 100% clear if after migrating to the new Agent Workspace, the previous chat dashboard will be no longer accessible.
Currently, we prefer to handle the chats separately (via https://ourdomain.zendesk.com/chat/), and create a ticket from inside the chat window only when necessary. Also, the chat dashboard has useful features such as banning visitors and watching a preview of the incoming messages, which seems to be impossible in the new interface.
Can you please confirm if the dashboard is gone when upgrading to Agent Workspace?
Please sign in to leave a comment.