Agent missing chat, not getting assigned chat until every other agent is at their chat limit

Answered

2 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hello George, thanks for sharing your feedback.

    A fix for this issue has been released - if you're still experiencing this issue, please let us know.

    0
  • Alessandra

    Sarah Darmawan This is a continuous problem on our team. We have tried every article's troubleshooting. Sadly, to no avail.

    0

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