• John Espina

  • August 12, 2021 19:17

  Hi Matthew,

  In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.

  Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-

  I hope this helps,

  John Espina | Customer Advocate

• Matthew Lee

  • August 13, 2021 00:37

  Hi John,

  Thanks but I could not get this to work, as below I can't click "enable agent" 

  

• John Espina

  • August 13, 2021 18:56

  Hi Matthew,

  I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.

  For now, I will be closing this ticket to avoid confusion.

  John Espina | Customer Advocate

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