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Is there a way to customize the description of a ZD Section or Category?
Answered
Posted Oct 14, 2021
We would like to be able to add 1) formatting, 2) bullets, and 3) Hyperlinks to a ZD category or section. Is there a way to do this?
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8 comments
Mathieu
Hello Mary,
in my opinion there is 2 solutions to do this :
1) use a template from the marketplace
2) edit the source code of your section_page or category_page depends on what you want.
This options need skills in HTTP and Handlebars
Regards
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Stephen Brandt
Mary Paez's question was the closest I could find to my own.
That is, in the Zendesk category's description, I would like to add HTML formatting. Let's say, I want to enter a simple line break under Arrange content > Edit category > Description:
The category page then shows the angle bracket:
Instead of the intended,
It's generated by a template Curlybrace:
Is there a helper I can apply to {{category.description}} to get around the character conversion? Some escaping of the HTML tags? Any way to get it to display as intended?
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Tipene Hughes
Hi Stephen,
There isn't currently in-built functionality to achieve what you're describing. As Mathieu mentioned, you are able to edit the source code in which case you could use a bit of Javascript to make dynamic changes based on your requirements e.g appending an additional <p> child element to the page-header class when certain conditions are met.
Tipene
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Stephen Brandt
Thanks, Tipene Hughes.
That might work globally, but really what I'd like to accomplish is to put hyperlinks within descriptions. Since ZD's taxonomy doesn't allow placing an article or a section in more than one location, and since we can't have an article provide the top-level content for a section, it would be useful for our KB at least to have more thorough descriptions with links to related content.
I think I understand why the tags are instead displayed as text, since the section descriptions are used in some cases as tooltips. I thought I'd check, and now I know for sure.
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Abhishek Tiwary
Hello all,
was any solution provided to add hyperlinks in the section/category description?
Regards,
Abhishek Tiwary
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Brett Bowser
It looks like there's some solutions provided in this post that may be helpful: Hyperlinking Help Center Categories
Hope this helps!
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Juliana O'Brien
Hi
Checking in to see if the answers above still hold true.
I'm looking to add line breaks, bolded words, and a bullet list (just two bullets!) to a section description.
Thank you!
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Jakub
Yes, this still would involve working with custom code to perform this level of customization as natively the descriptions are plain text.
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