Fixed position for the reply textbox as you scroll down to older messages


  • Official comment
    Amisha Sharma
    Zendesk Product Manager

    Thank you for providing feedback. We won't be able to focus efforts on the legacy interface at the moment as we are investing in improving the Agent Workspace experience. However, I'll keep an eye on this post for more comments. Thanks!

  • Agustin Erquicia

    110% agree with Leo!

  • Santi Gracia


    Currently injecting this CSS:

    .pane_body {position: sticky;top: 0; background-color: white; z-index: 1;} .avatar-badge { z-index: 0; }
  • Vicent Gil

    I fully support this petition as well. The current answer should stay on top, allowing to scroll over the conversation while writing a response.

  • Greg Katechis
    Zendesk Developer Advocacy

    Great points raised by Leonardo and I appreciate everyone else weighing in. Santi, I love the hackiness of the CSS injection, it really brings back the spirit of the old Zendesk interface. CSS everything into oblivion!

    Just a heads-up that this particular feedback forum doesn't have the eyes of our agent interface team, but I'll make sure that I bring this up on their radar. As we move to a new community in the next couple of months, it won't matter anyway, so don't change what you're doing, I'll just keep an eye out for this.

  • Leonardo Fratini

    Thank you, Greg! 
    Best wishes,



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