CCing external emails on ticket creation (tickets API)

2 Comments

  • Arthur Bayerlein

    Even if I add actual user ids to "email_cc_ids" they don't get added to the ticket...

    0
  • Kai

    Hello,

    You can use the collaborators object to add external users as CC'd users in the ticket. Below is the sample code. You can also check this article which describes different options for adding CCs and followers to a ticket.

    {

    "ticket": {

    "subject": "Adding CCs",

    "comment": {

    "body": "Adding CCs"

    },

    "collaborators": [

    "external1@example.com",

    "external2@example.com"

    ],

    "requester": {

    "name": "name",

    "email": "email@example.com"

    }

    }

    }

    Hope this helps.

    Cheers,

    Korak

    0

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