Categorize Content Blocks and/or increase 'Insert content block' list limit


  • Katarzyna Karpinska
    Zendesk Product Manager

    @... Thank you for this, and yes we are planning to add image support to content blocks in near future :)

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi @...

    Thanks a lot for your feedback. These are some interesting points and I'm noting them down. 

    We are not planning any bigger improvements on the insert content block modal at the moment as we are busy with different ideas of application but we are hoping to add soon a simple list view of all content blocks in the system so that, in your case, and the agent could check the title of a content block there and then search for it in the insert window.

    We are planning to keep improving that list view as well so your categorization comment is really interesting. Can you tell me more about it? Would you have use of generic categories (e.g. maps, forms, multimedia) or some specific ones to your organization?

  • Paul Kiersey

    Hey @...

    Thanks for the response!

    I'll look forward to seeing a list view as I think that'd be really helpful.

    With regards to the categories, three we'd definitely use in our organization already would be:

    • Regional Disclaimers (for features in our product that are region-exclusive)
    • Training Links (links to add to the foot of an article which link to our external training platform courses)
    • Standard Disclaimers (which could include disclaimers for early access features, latest version-required notices etc.)

    These are just some I've thought would be handy so far, but I'm sure there are more. I believe I read in another community thread that Content Blocks may be developed further to include more than just plain text, so that would certainly allow for more categories also.


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