Tip: Breaking Down Missed Inbound Chats

4 Comments

  • Dave Dyson
    Zendesk Community Manager

    Thanks for sharing this, CJ – love all the detail!

    0
  • Nicole Saunders
    Zendesk Community Manager

    Thanks for taking the time to write this up and share with the Community, CJ Johnson!

    0
  • CJ Johnson

    Just a heads up this is currently completely nonfunctional, as the Chat Dataset is no longer calculating "less than" functions correctly. Confirmed with Support that this is a known issue. 

    0
  • Karol Malinowski

    Thanks, I used to have this problem, and I found that Firmao doesn't have.

    0

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