• Official comment

  Sean Chuang

  • November 30, 2022 09:15
  • Edited

  Zendesk Product Manager

  Hello Carsten - Proventic.dk,

  Thanks for you comment. This is not currently on the roadmap. We are always evaluating so let me note this request in our backlog again.  

  Thanks,

  Sean

• Jupete Manitas

  • August 19, 2021 06:27

  Zendesk Customer Care

  Hi Derek,

  Thanks for writing in! I just want to confirm if you are referring to control the ringtone when a call comes in via the Talk console? Because if this is the case, when agents received a call they will hear a ring tone sound which you cannot change. This is also discussed here for your reference: Receiving incoming calls

  Thank you!

• Derek Preston

  • August 19, 2021 13:17

  Thanks Jupete,

  Correct, the Talk console. Even the ability to disable the incoming ring sound would be great for our agents as the pop-up notification is suffice. This is a feature on Aircall.io:

  https://help.aircall.io/en/articles/3819456-configuring-your-headset-in-aircall

  How can I go about submitting a feature request to Zendesk?

  Thanks!

• Jupete Manitas

  • August 20, 2021 05:33

  Zendesk Customer Care

  You are welcome, Derek! Feedback for Talk can be posted here Feedback on Talk. But I found a similar request already which you can upvote and this is the link Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice.

  Thank you!

   

• Joey Barrett

  • November 16, 2021 12:54

  Zendesk Product Manager

  Hi Derek Preston,

  I have heard this request from some other customers. I have linked this request to another similar suggestion. When we look at ring tone / audio source selection (ability to have it ring in speakers while the call audio is in the headset) we will also look at having controls like you suggested.

  There is no agreed timeline for this to be implemented but when the time comes there will be an announcement on our release notes section.

  Thanks for the suggestion!

• Carsten - Proventic.dk

  • November 28, 2022 10:06

  Joey Barrett Any news on being able to get ringtone on computer speaker/base station and the call on a headset?

• IT afdelingen

  • November 30, 2022 09:22

  I find it concerning that it's not in the road map, as it has been reported by many others over time as quite a big issue, you really need to up the game on issues as this

• Joulianna Kwasnik

  • August 28, 2023 16:38

  Ringtone volume is 65% louder than my callers.  Please enable me to adjust ringtone volume. 

  This effecting my hearing and job effectiveness.  With every call I choose between continuing to destroy my hearing with the obnoxiously loud ring or not hearing each and every caller until I can adjust my volume settings resulting in awkward and time consuming moments of having the customer repeat themselves. 

• Anne Ronalter

  • September 04, 2023 08:35

  Zendesk Customer Care

  Hello Joulianna,
  
  thank you for your Feedback on that and we are sorry to hear that this is causing issues for you.
  
  So far, there is no timeline on when a function like that to adjust the ringtone will be possible.
  

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