Slack reduce notifications

Similarly, we get another notifications 24 hours after the ticket has been solved when the customer survey is sent out (always at 4 minutes past the hour) - we don't care that they were sent the email, but we do care if they submit a review.

Thanks so much for the solid context here, @....

The good news here is that the Slack Ticket Trigger can technically be modified: You'll want to first clone it, which opens up the ability to edit that particular cloned trigger as you see fit.  Having 2 Slack triggers active at the same time won't be ideal, so you'll also need to deactivate the original trigger to only have your cloned trigger in action. 

The one big catch here is that you won't be able to reactivate the original trigger, as you'll run into that same error message of not being able to modify the trigger due to its association with the Slack app.

For those additional Answer Bot ticket updates, any luck with adding a Meet ALL condition of "Update via > Is Not > Answer Bot for Web Widget" to your cloned Slack trigger? Untested, but I'm curious if that might cut down on the extra noise with notifications.  

Oh! And with those notifications about CSAT satisfaction being offered, you could also add one more Meet ALL condition of "Update via > Is Not > Automation", which'll ensure that the act of offering satisfaction won't send out a notification but rather when one of your end-users actually does offer some kind of feedback.

Important note: Don't forget to update your notification settings back in your Slack channels to also look out for "Updates to solved tickets" in order to be notified when end-users leave their satisfaction feedback.

Thanks again Dec, and let us know if you need anything else.

Hi there. Similar problem but related to a view that shows our Social Messaging tickets.

Hi Gas Gas,

In order to deactivate the social messaging view, you will need to uninstall the social messaging app on your account.