Channel information in a ticket


  • Jacob Christensen
    Community Moderator

    Hi Renaud,

    Zendesk natively records which channel a ticket is created from, however, it doesn't do it in a very granular way. 

    The Ticket Channel field can report on the following channels:

    You may wish to create your own custom channel field, and have triggers set the value - I go a bit more into that approach here.

    I hope that helps you out.

  • Thank you for your help @...


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