Ability to easily report on Last Update by Assignee
It is common for managers to want to monitor the activity of tickets based on the last update provided by the assignee of the ticket. Currently there is no way that I am aware of of reporting on this in Explore. You can filter updates by the role of Admin or Agent but that would pull back any updated by any Agent or Admin. potentially not the actual assignee.
This type of reporting was available in Insights. Not including that in Explore makes managers reluctant to move forward with Explore.
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Any updates on the ETA for this oversight?
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Such a shame that Explore doesn't have this common functionality . Could the Zendesk team let us know when we might have this available ? tx
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This is a pretty critical function that's missing..
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Agreed, not being able to report the date since the last update the same way you would report on days since created is a much-needed feature.
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I think this can be done in a Tickets > Updates History report by using the Agent Updates metric and filtering by either Time - Ticket Update or Time - Ticket Last Updated...or am I missing something?
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Hi Jamie Danjoint, the issue here is that the last ticket update includes system updates caused by business rules
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