Zendesk Messenger/Support chat shortcuts



  • Raymond Handoko

    Hi Phil Andrews, thank you for the feedback!

    Thank you for sharing your insights with us as well during our user interview last October. We have taken your feedback into consideration in our plans to improve the chat shortcuts experience. 


  • Knut Roger

    I just wanted to chime in, saying that having the text shortcuts (/ "shortcut") from Chat in the other areas of Agent Workspace, such as e-mail replies, would be amazing. 
    Using macros is a good solution for a lot of things, but being able to supplement the answer text with a selection of easy-to-access pre-defined phrases, would be a very welcome addition to the Zendesk Support experience.

    - Roger


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