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Harper
Posted Sep 02, 2021
where can I see chat assignment timestamp
0
Ramin Shokrizadeh
Sep 02, 2021
Hi Harper,
We currently do not surface assignment events in the transcript or in the chat dashboard.
You can look at using the incremental export APIs and use the engagement information to get more details on parts of the chat conversation: https://developer.zendesk.com/api-reference/live-chat/chat-api/incremental_export/#incremental-chat-export
-Ramin
1 comment
Ramin Shokrizadeh
Hi Harper,
We currently do not surface assignment events in the transcript or in the chat dashboard.
You can look at using the incremental export APIs and use the engagement information to get more details on parts of the chat conversation: https://developer.zendesk.com/api-reference/live-chat/chat-api/incremental_export/#incremental-chat-export
-Ramin
0