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Using Automations Or Triggers To Delete Tickets

Planned


Posted Aug 19, 2021

Due to data and privacy laws we need to ensure our tickets are deleted 6 years after creation. The system currently only allows this by API or manual action.

It would be great if this could be completed via a trigger or automation so this can be maintained and changed easily if we ever need to.


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44 comments

Please add us to the program as well.  We need this ASAP

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Mary O'Neill I would also like to learn more about this beta feature

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Mary O'Neill we would absolutely use this feature! would love an invite

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Mary O'Neill please send me an invite for this data feature  We very much need this

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This should also be considered for inflammatory language when the spam filter misses content.

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Mary O'Neill We would absolutely want  access to this please. 

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Mary O'Neill we would also like an invite for the Beta of Timed Ticket Deletion

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Mary O'Neill

Zendesk Product Manager

Hi everyone,

You can now sign up for the Beta version here and find more information about this feature in the article Enabling timed deletion for archived tickets (beta).

Best,
Mary

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Hey Mary O'Neill, we would also be interested in this feature. Please reach out when you get a chance to do so.

Thanks,
Patrik

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Mary O'Neill I would also like to be added to this test! We want to explore autodeleting tickets after a set time as well!

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I would like access to the Timed Ticket Deletion please Mary O'Neill

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image avatar

Mary O'Neill

Zendesk Product Manager

Hi Jeff Kramp,

This feature is now released and can be found in Admin Center > Account > Security > Deletion schedules. See Creating ticket deletion schedules for data retention policies for more and how to set up.

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Like so much else in this product this feature is ten years late and still half-baked. How are there no filters for this? Different deletion schedules by Brand, Type, Locale, etc. is the most basic thing needed in this feature. The use case where absolutely everything can be deleted at the exact same time is severely limiting, and in my case makes this "new" feature just another useless link in the list.

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Totally agree Eric! There are way too many limitations with this release

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