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ability for side conversation emails to open new tickets in other departments
Posted Aug 19, 2021
Currently there is no trigger to create new ticket for a different work group nor can we send an email to open a ticket with a different group due to the email address being a ZD forwarded address... Seems like this should be an easy fix...
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2 comments
Daniel Hamrick
Hi,
I have recently added another department (group) to zendesk and we often send requests back and forth between departments, were you able to find a solution that works for you?
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Amie Brennan
Hey Team,
Have you checked out the Tasks & Subtickets app inside Zendesk. It can help you create a new ticket based off certain criteria on the primary ticket which is all linked together for reporting purposes. You can check it out here:
https://www.zendesk.com/apps/support/86381/tasks-and-subtickets/?q=mkp_tasks
Hope this helps. :)
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