Show all records in the "Customer list" output if there are less than a certain number of results

4 Comments

  • Tom Dupuche

    Hi @..., thanks for your feedback.

    I’m the product manager working on staff/team management here at Zendesk. 

    What we are planning for admins, agents and all non end-users (the collective term we are using for this group is “Team members”) is to display them as a separate list within Admin Center. This would mean the limitation you’ve highlighted on an account with a large number of end-users (more than 20.000) would be removed for team members.

    Within Admin Center you’ll be able to see all of the team members, filter and sort.

    @... is the Zendesk product manager working on the customer/end-user list. Pari could you please comment on the future plans.

    Let me know @... if you’d be interested in chatting further about your use-case so we can make sure our future plans meet your requirements.

    Regards,

    Tom Dupuche

    Senior Product Manager - Staff/team management

    Zendesk

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  • Pratishtha Nahata

    Thanks @...!

    Hi @..., thanks so much for sharing the feedback and I'm sorry to hear that there are challenges with using Customer Lists for the task you're hoping to use it for.

    Your assumption is correct - this is a limitation for performance reasons at present, however, I'm also pleased to let you know that we're actively working on making this feature more scalable and able to handle larger volumes of user data in the near future. This would help view the actual rows of data on the screen, as well as showing a more accurate number of total items in the list. 

    I'm also keen to understand whether you are primarily using this feature to manage agents or end-users or both?

    Thank you,

    Pari

     

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  • Angelique Paulus

    Hi Pratishtha, to get back to your question. When I raised this it was initially related to agents (as that was my focus at that moment), but for sure I can imagine we will have similar needs in future relevant to end-users. 

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  • Pratishtha Nahata

    @... thank you for confirming!

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