Feature Request: Provision agents with Chat functionality by default


  • Tom Dupuche
    Zendesk Product Manager

    Hi @..., thanks for your feedback.

    I’m the product manager working on staff/team management here at Zendesk. I’m currently researching SCIM APIs and how they could make it easier and more efficient to manage large numbers of staff/team members within Zendesk.

    Could I reach out to you directly to understand more about your current provisioning workflow?


    Tom Dupuche

    Senior Product Manager - Staff/team management


  • b8ta

    I also find it useful to use SCIM provisioning. I want all of our employees to be able to log into Zendesk as End users via SSO, SCIM would be helpful to add an account for them.


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