New Ticket Creation Layout Feedback
Zendesk Layout when creating tickets has changed. Why has this changed?
Our team feedback is: "Its clunky, Just doesn't feel as responsive, Also big empty space and the subject bar text box is very small too"
"Before I could fill in a title and quickly click on the textbox below to fill in the details now there is a large void and have to drag the mouse to the bottom of the screen.Just feels more sluggish/less user friendly"
I agree it was a bad move. I also don't like that I have to click a pop-up box 'Restart Task Player' every time I want to view a task.
The new layout takes longer to process every task because it doesn't give the option to open a task with a right click into a new tab.
I've requested to revert to the original layout but have been told it's not possible anymore.
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