Side Conversation Improvements

5 Comments

  • Toby Sterrett
    Zendesk Product Manager

    Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!

    1
  • Fetch TS

    Love this idea ^^

    Somewhat related: would love for admins to be able to define a standard template for "side conversations" messages.

    I think this would be an efficient way of coercing agents to include relevant details on a ticket when they ask for a second opinion in Slack.

    0
  • Frédéric

    Our team as well notice we loose formatting of table

    +1 on making this feature on side conversation!

    Toby Sterrett you maybe have an update to share? thanks

    0
  • Toby Sterrett
    Zendesk Product Manager

    Hi all. We are getting close to shipping the same underlying editor as the main ticket composer, so that will put us in a much better place to support tables. No timeframe just yet, though.

    1
  • Raphaël Péguet

    Hi Zendesk team (Toby Sterrett)

    Any updates on this one?

    Sparkly's app "Tables".   (Erik Vos) is very good but unavailable on side conversations,

    Best regards,

    Raphaël 

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