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App Stores and Social Media integration



Posted Mar 29, 2021

Hello, are you planning to integrate both App Store for IOS and AppGallery from Huawei devices in Zendesk to reply and measure the App reviews?

Also, since Instagram is increasing its importance in the Social media and customer support channels it would be great to have it in Zendesk as well.

The thid party apps in marketplace are paid only.


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9 comments

Official

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Stephanie Langlois

Zendesk Product Manager

Hey, thank you so much for taking the time to provide us with your feedback here. We have launched an Instagram DM channel since this post was created and we are working on Instagram Public Post support this year. As for being able to manage replies to App Store comments, we have not seen much demand beyond this post so at this time it is not prioritized. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

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Great feature request, +1

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Great Feature. There is already a Zendesk app for the Google Play Store, so why not for the other stores?

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Any update on this?

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Hi everyone, there's no update to this at present, so the third-party options available in our Apps Marketplace are your best option.

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How is the Apple App Store not natively available to connect the same as Google Play Store? There's upcoming requirements that this is needed for each of our brands, we have well over 20 different brands across in the EU and US and yet we're expected to pay for a 3rd party application to be able to respond to our customers.

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+ 1 for Apple App store connection

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+ 1 for Apple App store connection

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+1 for Apple App store connection

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