As a solar energy equipment company, we use the WhatsApp integrations in Zendesk to assist our clients in the process of installing and configuring the equipment of the plant.
The client teams have WhatsApp groups to synchronize with each other. It would be REALLY helpful if we could take part in those group conversations, rather than having to assist everyone separately. This way we could assign an agent to a particular plant commissioning, and treat these alongside any other client issue as part of a support ticket. Plus, the WhatsApp web client only allows us one online agent at a time...
Is WhatsApp group messaging a feature in the product roadmap ?
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