Restricting Agent Signature Creation

3 Comments

  • AKW Admin

    Hi @...,

    if you remove this placeholder in the Signature box, the signature that the agents manage in their own profile will not be added to the Ticket anymore. 

    Not sure if I understood you correctly. 

    0
  • Ria Harris

    Hi Fabio,

    Thanks so much for your comment.
     
    I have looked under 'Agents' in settings and I do not have this option shown to me. Is this because we are using agent workspace or have I missed something?

    Many thanks
    Ria
    0
  • AKW Admin

    Hi Ria,

    no problem! 

    I don't know why you don't see this option. I see it even if I have the new agent workspace enabled. 

    Maybe it's because of your Support license plan or something. But Zendesk Support should be able to help you out with that. 

    0

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