Ticket ID

2 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Yidel,

    If you're asking if the Ticket ID number can be set to a number found in the subject line of an email that a ticket is created from, then no there's no way to do that. Ticket ID's are automatically assigned by Zendesk when the ticket is created, and can't be changed after that. Can you tell us something about your use case (and/or correct me if I've misinterpreted your question)?

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  • Yidel Steinfeld

    You got it right

     

    A customer makes an order on our Website and gets an automatic reply email from orders@company.com with the order number in the subject line

    Now we want to configure that when the customer replies this should create a ticket in Zendesk with the order number as the ticket id

     

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