Prevent sending Due Date Reminder on weekend


  • Jason Schaeffer
    Zendesk Customer Care

    Hi Renaud,

    You can accomplish this by creating an Automation. Please see the screenshot below:

    You can choose to use Calendar hours or Business hours as well as any amount of time before the due date. It may also be a good idea to send out an email notification to the assignee/group as well using the same automation.

    Jason Schaeffer | Customer Advocate |

  • Pluriell SRL (EMEA Partner EUR)
    Most Engaged Newbie of the Year - 2021


    I think you forgot the screenshot ;)

  • Fabiano Trustap

    @... there is no screenshot, and i would love to learn about it. If you could send me a guide or flow chart on how to implement it, I would appreciate it very much. 


  • Hope Saldana (Light Agent)

    Hi Fabiano :) I just set this up for my team. Here is what we configured:


    The only tricky part is that if you need to set an additional due date reminder on the same ticket, you have to remove the tag from the ticket. Not bad though. Works well! Hope this helps :)


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