Reassigning a ticket back to the original assignee


  • Andrew J
    Community Moderator

    This would be possible using triggers. You would need triggers for each agent. If you have a large number of agents, that would be impractical.
    You would do something like creating a tag when a ticket is first assigned using an agent-based tag, and then depending how you want the ticket assigned back to the original agent create a trigger that does this based on the tag redesigned in step 1.


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