Access Denied


  • Dave Dyson
    Zendesk Community Manager

    Hi Connie,

    It's possible that you have (or created) an end-user profile using your personal gmail email address, in which case you'd get an "access denied" error if you tried to access the agent portal. If this is the case, try going to your Help Center page ( You should be logged in there as your end-user profile. Log out, and then log back in using your work email. If that doesn't solve the issue, see Why do I get an "access denied" error? for more possibilities.


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