Teams Reporting by Ticket Topic
Hello,
I have a Zendesk Team plan and I'm looking to see if there is any way I can pull up a report by Ticket Form > Topic.
I have had success before by searching:
"fieldvalue:"
However, this doesn't seem to play well with the titles/names of Topics I've added.
Is there a way to use the Search feature in my instance to pull up all tickets that have thee Topic(s) I'd like to count? Thank you!
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Hey Zach! Would it be possible to elaborate a bit more on your specific use case? What search were you having trouble running?
Typically, I can find tickets based on the underlying tag associated with one of my ticket field values, so hoping to understand what you’ve already tried.
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