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  • Clifford James Lacson

    Hello Jean Carlos,

    Thank you for reaching out!

    Could you please provide us with your Zendesk subdomain, or if you use a Zendesk Chat account that you login to via Zopim Legacy Chat , provide the email address you use to log in to it?

    If you're not sure what your subdomain is, have a look at the URL you use to access Zendesk. For example, in, 'companyname' is the subdomain. You can also use our Login Reminder Tool

    -- just enter your email and you'll be emailed your Zendesk address.

    Once we receive your reply, I'll be happy to look into your request as soon as possible.

    Clifford James Lacson |Associate Customer Advocate|

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