5 Comments

  • Cheeny Aban
    Zendesk Customer Care

    Hi Edwin,

    You can use javascript to autofill the subject line in your request form. This question has been answered here.

    0
  • Edwin Woo

    @... is there an example code that i can copy and paste into the script.js? 

    0
  • Cheeny Aban
    Zendesk Customer Care

    Hi Edwin,

    Unfortunately, this is already beyond our scope of Support. You can comment on the previous posts to engage with other users who have similar needs and discuss possible workarounds.

     

    0
  • Julia

    Hi Cheeny Aban, the old post on this that you linked in the first comment seems to be deleted but I have this same question. Is there an article on this?

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Julia,
     
    Thanks for the heads-up on those links, I'll see if I can get those fixed. In the meantime, you can prepopulate the Subject (and other) fields in your ticket forms using Javascript: Prepopulate the fields of custom ticket forms
    0

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