I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any good app solutions either.
We have a social team that manages LinkedIn comments, but we are unable to send private messages unless it is through our employee's personal LinkedIn account. This has been difficult to navigate, because customers will comment on posts, and directing them to support addresses is a challenge when they are trying to receive support through a social channel.
Any advice is greatly appreciated!
Please sign in to leave a comment.