Autofill requestor name

3 Comments

  • Brett Bowser
    Zendesk Community Manager

    Hey Olivier,

    We just released a new feature for setting up pre-filled forms on your account which may help get you what you're looking for. Check out this article: Creating pre-filled ticket forms

    I hope this help :)

    1
  • Olivier Bruylandt

    Nice, thanks  : )
    Good tip indeed.

    I will make use of this thread to ask anther question.
    Being new to ZD, I thought/expected that the default view for agents (ticket list) was the same than for users ... but it seems it is not  : )

    That a user is actually redirected towards the Help Center page after login.
    Is it possible to make the user land on the "new request" page of that Help Center (Guide) section? Moreover, we only want to let him/her see his/her tickets. We do not want to show the Help Center and keep it as simple as possible.
    So a user logs in -> sees "new request" -> can see his their tickets, that's it.

    Could you point a direction for doing this, please ? I am not finding much stuff about such a behaviour.
    Thanks.

    wkr,

    0
  • Ahn Letran
    Zendesk Customer Care

    Hello, Olivier!

    This can be achieved by custom codes through Guide themes. You can go to Guide Admin > then Theme (eye icon) > customize your current theme. Edit your code under home_page.hbs by adding <script>
    window.location.replace("https://{subdomain}.zendesk.com/hc/en-us/requests");
    </script>.

    Check this out and let us know if you need further help!

    Ahn L. | Customer Advocacy Specialist

    0

Please sign in to leave a comment.

Powered by Zendesk