Password Expiry End User Experience



  • Official comment
    Barkha Bhatia
    Zendesk Product Manager

    Hi Ryan, Lisa and Jordan

    Thanks for bringing this, I wanted to acknowledge that it's a fair request and we have prioritized to fix this. I will be able to provide more information such as timelines soon.

  • Jordan Crawford

    We are opening a ticket for this, but want to comment and +1 as well, as we are highly concerned as this is making our end users think their accounts have been compromised when they have not been.

  • Lisa Springall

    Following as we have updated our password security level from low to high last night, we did not expect this to have an impact on anyone until the initial 90days but a user received the 'User profile updated: password changed' email which is very misleading!


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