Removing Signature from SMS text?Answered
I would like a signature for emails, but would like to remove the signature for SMS text. Has anyone figured out a way to remove signatures from SMS? Thank you!!
We now have this solution you can use
How do I remove the agent signature from proactive outbound SMS messages?
Thanks for reaching out! It is currently not possible to remove the agent signature from displaying exclusively in Text messages, as you may know, a Trigger is responsible for delivering the message as SMS, so the major roadblock we have encountered is because right now our system is designed to send the SMS through the email channel.
Agent signatures are included by default in all public replies sent by agents, unfortunately, the only way to currently avoid the agent signature from showing up in Text messages will be to remove the agent signature for the specific agent that is going to send the reply.
I've taken a look and found that other users are discussing similar needs here:
Strip signature from proactive texts
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