I have this use case I'm struggling with.
Based on the brand, if an agent creates a ticket, the Organization of the requester is assigned. 1 Brand = 1 Country = 1 Org. Agents see tickets within their org.
If the requester is another agent, that agent's Org is being changed and that causes problems with ticket visibility.
I've set a condition "Requester is not current user" to minimise the impact.
I would ideally need to have a condition "Requester is not agent".
What's a good workaround for this?
Many thanks 🔭✅
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