SLA Breaches in Different Time Zones

1 Comments

  • Hubert C

    Hello Samantha,

    Based on the workflow provided, there are a couple of ways to work this out.

    1. You are welcome to create two different schedules to accommodate for your team separate time schedule.

    OR

    2. You are welcome to create two different SLAs to accommodate for your customer's ticket responses.

    0

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