Customer Satisfaction via SMS



  • Shayne Traqueña
    Zendesk Customer Care

    Hi Melissa,

    If you are using Zendesk Talk and that number can also use Text, you could create a trigger that will send the Satisfaction link to the customer. More information on Text in the follow documentation:

    You can then create a trigger similar to the screenshot below: 

    With a trigger similar to this a satisfaction survey link should be sent to the requester of a ticket as long as they have a SMS enabled number associated with their user profile. I'm afraid that would be the only relatively close option you could set up using Zendesk Talk.

    Otherwise it may be worth looking into 3rd party integrations within our App Marketplace

    I hope the above information helps!



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