Merge IF same emailAnswered
My client email use again before we get the time to reply.
I want to take all my 10000 emails and automatically merge ticket if the sender has the same email : creating only 1 ticket as OPEN and solving the new one.
I can't do it one by one with 10K emails
Thanks in advance
Thanks for your contact.
It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk
To make it easier, you can create a View for that specific end-user, but to do that you need first to create am Organization and add the user to the Organization. Then you just need to create a View for that specific Organization so you will be able to Merge the tickets.
Please follow the steps from here: How can I keep track of specific end-user tickets .
Anyway, I hope this helps.
Fabricio | Customer Advocate
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