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Merge IF same email

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Janny Support

Posted Feb 15, 2021

Hello, 

My client email use again before we get the time to reply. 

I want to take all my 10000 emails and automatically merge ticket if the sender has the same email : creating only 1 ticket as OPEN and solving the new one. 

I can't do it one by one with 10K emails 

Possible ? 

Thanks in advance

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    Fab S.

    Hello Sindy,

    Thanks for your contact.

    It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk 

    To make it easier, you can create a View for that specific end-user, but to do that you need first to create am Organization and add the user to the Organization. Then you just need to create a View for that specific Organization so you will be able to Merge the tickets.

    Please follow the steps from here: How can I keep track of specific end-user tickets .

    Anyway, I hope this helps.

    Thanks,

    Fabricio | Customer Advocate

     

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