We currently have our Zendesk support connected to a slack channel endpoint we use purely as a method of notification for new tickets. We don't use it to answer or modify the experience at all.
We are trying to introduce answer bot into the web form and email response but every time the answer bot sends a suggestion and it is acted upon the ticket is updated and subsequently our slack integrated channel does as well. This is clogging up our channel with duplicate tickets.
Is there a way to filter out answer bot updates into our slack endpoint channel?
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