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Question about "Business rules"　→　Support Essential Plan

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ミハウ パイカウスキ

Posted Jan 20, 2021

Hello

I have purchased Support Essential, and try to set "send email to user group" on trigger action, but I can't find something like that.

Is it possible to set it on my Essential plan? Or, If I upgrade to team plan, it will be possible to do?

 

Best Regard Michael

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    Nicole Saunders

    Zendesk Community Manager

    Hi Michael, 

    The Essential plan offers only a limited set of conditions and actions for triggers, so you may need to upgrade to the Team plan in order to create the trigger you're seeking to build. 

    For more information, here are some helpful articles: 

    About triggers and how they work

    Triggers resources

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    ミハウ パイカウスキ

    Hi Nicole

    Ok, I've got it. Thank you for the quick response, and links.

     

    Best Regard Michael

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