Is there a way to make Zendesk cut messages properly if there's a discussion going between 2 non Zendesk persons and Zendesk account is also within that discussion?
For example if I have a ticket where I have requester and CC and they are discussing and keeping me in the conversation? Now messages are getting longer and longer because every time they answer to each other last message gets added to new comment.
For example gmail does this better, Zendesk is cutting messages only from delimiter text and it's not added if I'm not commenting between each message.
Please sign in to leave a comment.