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Text before ticket form fields?

Answered


Posted Jan 05, 2021

I've searched for this and found some similar threads, but I can't quite find what I'm looking for.

We have a submit a request form for customers who can't find the answer to their questions. At the moment it's just a form of fields without any introduction text - which would be very handy to set the scene of what our support function can/can't help with.

Is there a way of adding some wording/links below the "Submit a request" header, and before the form fields?

Thanks


1

7

7 comments

Hi Rich,

If I understand your request, there is absolutely a way to do this. You would have to modify the code, however. On my theme, I have renamed the "Submit a request" to  "Submit a Ticket" but you can have it named whatever. 

To Add Text:

  1. Open the Guide section.
  2. Click the eye icon (for Customise Design).
  3. Click Customize on the theme you want to change.
  4. Click Edit Code at the bottom-right.
  5. Open the new_request_page.hbs section.

Your current code might look something like this:

<h1 class="page-header">
Submit a Ticket
{{#if follow_up}}
<span class="follow-up-hint">
{{follow_up}}
</span>
{{/if}}
</h1>
<br>
<div class="form">
{{request_form}}
</div>

 

You would just need to add text in the desired area like this:

<h1 class="page-header">
Submit a Ticket
{{#if follow_up}}
<span class="follow-up-hint">
{{follow_up}}
</span>
{{/if}}
</h1>
<br>
<p>This is where you would enter the text you want to show</p>
<div class="form">
{{request_form}}
</div>

 

Feel free to just copy and paste this or use it as a reference but it should give you what you are looking for. I used <p> but you can use any type of text if you want different sizes. 

Hope this helps! 

1


This is what it looks like with the first bit of code:

 

And this is what it looks like with the second bit of code:

1


Thanks so much kyle - this is exactly what I've been looking for!

0


Perfect! Glad I could help! 

0


Hi guys,

 

Could anyone advise how we can do this for only one/specific form? 

 

Thanks,

Anastasia

2


Hi Anastasia Kachanova

Did you ever find a solution for this? I have the exact same requirement.

Thanks,

Moz

0


Hi Moz,

No, we didn't found any proper solution for this yet and this is the reason why we have changed our approach in submit a request forms. I think that you can get help from 3rd party recourses with this (check "Lotus themes" for example i'm sure they can do this for you).

Regards,

Anastasia

0


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