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Text before ticket form fields?
Answered
Posted Jan 05, 2021
I've searched for this and found some similar threads, but I can't quite find what I'm looking for.
We have a submit a request form for customers who can't find the answer to their questions. At the moment it's just a form of fields without any introduction text - which would be very handy to set the scene of what our support function can/can't help with.
Is there a way of adding some wording/links below the "Submit a request" header, and before the form fields?
Thanks
1
7
7 comments
Kyle Beaulieu
Hi Rich,
If I understand your request, there is absolutely a way to do this. You would have to modify the code, however. On my theme, I have renamed the "Submit a request" to "Submit a Ticket" but you can have it named whatever.
To Add Text:
Your current code might look something like this:
You would just need to add text in the desired area like this:
Feel free to just copy and paste this or use it as a reference but it should give you what you are looking for. I used <p> but you can use any type of text if you want different sizes.
Hope this helps!
1
Kyle Beaulieu
This is what it looks like with the first bit of code:
And this is what it looks like with the second bit of code:
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Rich
Thanks so much kyle - this is exactly what I've been looking for!
0
Kyle Beaulieu
Perfect! Glad I could help!
0
Anastasia Kachanova
Hi guys,
Could anyone advise how we can do this for only one/specific form?
Thanks,
Anastasia
2
Morris Coyle
Hi Anastasia Kachanova
Did you ever find a solution for this? I have the exact same requirement.
Thanks,
Moz
0
Anastasia Kachanova
Hi Moz,
No, we didn't found any proper solution for this yet and this is the reason why we have changed our approach in submit a request forms. I think that you can get help from 3rd party recourses with this (check "Lotus themes" for example i'm sure they can do this for you).
Regards,
Anastasia
0